As many companies push for normalcy by fully restarting their businesses, we are working hard to keep our employees and customers as safe as possible. Our office will continue to accept one walk-in customer at a time. We respectfully request that walk-in customers to wear a mask when entering to help ensure that our space is as safe as possible. Please give the office a quick call if you plan to stop by for a visit. We will do our best to have any paperwork ready and waiting for you upon arrival. We are now accepting cash payments, as well as credit cards, debit cards, checks, and online transactions.
In addition, our drivers will now accept cash for fuel delivery. Please have exact change to minimize your contact with our drivers, whose protection is limited to social distancing and PPE. If you do not have exact change or would prefer contactless payment, we will be happy to arrange a different settlement method prior to your delivery.
Our service technicians are provided with the proper PPE to enter your home and service your heating needs. Before your service appointment, Bay State Fuel Oil office staff will confirm the safest way for our technician to enter your home to provide the service you have requested. If our technicians need to come into your living area, we request that a safe social distance is met and that you wear a mask as well. This will help us achieve our goal of keeping both our customers and our employees safe.
If you have any questions, please feel free to contact our office. Starting October 1, 2020, our office will be available for seasonal hours of 7:30 a.m. to 5:00 p.m. Monday through Friday and 8:00 a.m. to 12:00 p.m. on Saturday. We appreciate your continued support and patience during these unprecedented times.
Are you experiencing no heat in your house? Before calling for emergency burner service, please review the information below. If you experience heat loss in your home, Bay State Fuel Oil, Inc. is just a call away for your 24/7 emergency heating service needs!
Common solutions to ‘no heat’ problems:
Check to make sure you have fuel oil.
Be sure that that both burner switches are on. One switch is normally located at the top of the basement stairs, or by the unit. It should have a red switch plate. There may also be one mounted on the burner.
Try to get the furnace to turn on by raising the thermostat above room temperature.
Press reset button on burner once only! Check to see if flame comes on.
Make sure there is enough water in the boiler. Check the sight glass to make sure the water is between the minimum and maximum level.
If your burner fails to operate or if you require service, please call our office at (413) 733-5088.