As many companies push for normalcy by fully restarting their businesses, we are working hard to keep our employees and customers as safe as possible. Our office will continue to accept one walk-in customer at a time. We respectfully request that walk-in customers to wear a mask when entering to help ensure that our space is as safe as possible. Please give the office a quick call if you plan to stop by for a visit. We will do our best to have any paperwork ready and waiting for you upon arrival. We are now accepting cash payments, as well as credit cards, debit cards, checks, and online transactions.
In addition, our drivers will now accept cash for fuel delivery. Please have exact change to minimize your contact with our drivers, whose protection is limited to social distancing and PPE. If you do not have exact change or would prefer contactless payment, we will be happy to arrange a different settlement method prior to your delivery.
Our service technicians are provided with the proper PPE to enter your home and service your heating needs. Before your service appointment, Bay State Fuel Oil office staff will confirm the safest way for our technician to enter your home to provide the service you have requested. If our technicians need to come into your living area, we request that a safe social distance is met and that you wear a mask as well. This will help us achieve our goal of keeping both our customers and our employees safe.
If you have any questions, please feel free to contact our office. Starting October 1, 2020, our office will be available for seasonal hours of 7:30 a.m. to 5:00 p.m. Monday through Friday and 8:00 a.m. to 12:00 p.m. on Saturday. We appreciate your continued support and patience during these unprecedented times.
It all started in 1962 when Janet and Leonard Bruso Jr. opened the doors to Bay State Fuel Oil, Inc. Back then it was a small operation running out of their home office delivering quality home heating oil to their friends and neighbors throughout Western Massachusetts. In 1965, however, their small home office was moved and expanded, now providing heating service as well as oil delivery. This dynamic duo had made such an impact on their customers that Leonard Jr. created and presided over the Western Massachusetts Fuel Dealers Association, heading the group for five years.
In 1985, Bay State expanded again. This time they purchased Ortolani Oil which doubled the size of their business. With this expansion also came increased customer services, such as a price-lock option for heating oil prices. This expansion continued the next 15 years as Bay State acquired twelve other fuel companies and furthering their reach throughout Western Mass.
It wasn’t until 2000 that Leonard Jr. and Janet decided to sell Bay State to their children—Leonard III and Laura—and to finally retire. Since then, Leonard III and Laura have continued the tradition of expansion and unbeatable customer service to all of their customers.
In the future, Bay State will continue to be a leader in home heating oil delivery and home comfort services. With more and more innovations and technological advances, we look forward to helping Western Massachusetts become more environmentally-friendly while also saving money on their fuel costs.
Our easy online ordering form will get oil to your house in no time.