As the State begins to reopen, we have also reopened our office and services to normal business, as normal can be during these difficult times. Our office will be reopened on June 15, 2020 for walk in business. As our entry area is small, only one customer may enter at a time and we do request that a mask be worn during your visit. Our recommendation to our customers is call first to request an appointment so no one is left standing outside in wait. We will accept cash payments; however, we prefer that another type of payment be made. The transference of cash increases the risk to you and our employees in handling money, please take this into consideration when making your payments.
Our drivers will continue to not accept cash payment on delivery. As the drivers are on the road all day and in and out of their vehicles, it is more difficult for them to wash their hands, put masks on and off, or protect themselves against the virus. Payment arrangements should be made with the office when your order is placed.
Our service technicians are provided with proper PPE to enter and service your heating and cooling needs in your home. We do request for technicians to have direct access to your system if possible. Allow our technicians to complete their work while maintaining distance and make payment arrangements with our office staff so the technician can avoid person to person contact.
Except with these adjustments, business is open as usual for all your needs. If you have any questions, please feel free to contact our office for further information.
It all started in 1962 when Janet and Leonard Bruso Jr. opened the doors to Bay State Fuel Oil, Inc. Back then it was a small operation running out of their home office delivering quality home heating oil to their friends and neighbors throughout Western Massachusetts. In 1965, however, their small home office was moved and expanded, now providing heating service as well as oil delivery. This dynamic duo had made such an impact on their customers that Leonard Jr. created and presided over the Western Massachusetts Fuel Dealers Association, heading the group for five years.
In 1985, Bay State expanded again. This time they purchased Ortolani Oil which doubled the size of their business. With this expansion also came increased customer services, such as a price-lock option for heating oil prices. This expansion continued the next 15 years as Bay State acquired twelve other fuel companies and furthering their reach throughout Western Mass.
It wasn’t until 2000 that Leonard Jr. and Janet decided to sell Bay State to their children—Leonard III and Laura—and to finally retire. Since then, Leonard III and Laura have continued the tradition of expansion and unbeatable customer service to all of their customers.
In the future, Bay State will continue to be a leader in home heating oil delivery and home comfort services. With more and more innovations and technological advances, we look forward to helping Western Massachusetts become more environmentally-friendly while also saving money on their fuel costs.
Our easy online ordering form will get oil to your house in no time.